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Flying Dutchman Bikes Returns Policy


Under exceptional circumstances, and only at the Seller’s discretion, some Goods can be returned on the condition that a 35% restocking fee is covered by the Buyer. Unlimited additional charges to the Buyer may also be incurred dependent on the condition of the Goods returned. It is the Seller’s prerogative to determine the sum of any additional costs over and above the 35% restocking fee. The Buyer is responsible for returning the Goods to the Seller, and for ensuring they are returned in a saleable condition, including a Sales Receipt and original packaging. Refunds can only be processed upon Seller’s receipt of the returned Goods, and only after the returned Goods are inspected and assessed for wear and/or damages.

The Seller cannot accept any returns on custom-ordered Goods. Custom-ordered Goods include any and all bicycles, parts, and/or equipment that need to be ordered in to the shop specifically to meet Buyer's requirements or demands (e.g. bikes, components, or equipment not typically stocked and specially ordered in specific colours, sizes, or designs).